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| Main | Home | Support Center / Help | About Us | Contact Us |
You acknowledge that this Privacy Policy is part of our Site Terms of Use, and by accessing or using our site, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use this site.
We reserve the right to change this Privacy Policy at any time. Such changes, modifications, additions, or deletions shall be effective immediately upon notice thereof, which may be given by means including, but not limited to, issuing an e-mail to the e-mail address listed by registered users and posting the revised Policy on this page. You acknowledge and agree that it is your responsibility to maintain a valid e-mail address as a registered user, review this site and this Policy periodically, and to be aware of any modifications. Your continued use of the site after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by the modified Policy.
Please Note: Our service is applicable to filers of U.S. federal income tax returns only and the statements made in this Policy apply solely to residents of the United States.
In order to better provide you with our services, we collect two types of information about our users: Personally Identifiable Information and Non-Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient, and customized experience while using our site.
Personally Identifiable Information: This refers to information that lets us know the specifics of who you are. When you engage in certain activities on this site, such as ordering a product or service, filling out a survey, or sending us feedback, we may ask you to provide certain information about yourself by filling out and submitting an online form. It is completely optional for you to engage in these activities; however, we may ask that you provide us personal information, such as your first and last name, mailing address (including zip code), e-mail address, telephone and facsimile numbers, and other personally identifying information. When ordering products or services on the site, you may be asked to provide a credit card number. Depending upon the activity, some of the information we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
Non-Personally Identifiable Information: This refers to information that does not by itself identify a specific individual. We gather certain information about you based upon where you visit on our site. This information is compiled and analyzed on both a personal and an aggregated basis. This information may include the Web site's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and/or your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the World Wide Web. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet.
We do not collect any Personally Identifiable Information about you unless you voluntarily provide it to us. You provide certain Personally Identifiable Information to us when you (a) register for our services and register your e-mail address with us; (b) send e-mail messages, submit forms, or transmit other information by telephone or letter; or (c) submit your credit card or other payment information when ordering and purchasing products and services on our site. We may also collect information from you at other points on our site that state that such information is being collected.
In addition, we may also collect, or our third-party ad server and/or content server may collect, certain Non-Personally Identifiable Information. This information is ultimately stored in the form of store categories, and, in some cases, specific URLs. We use your IP address to diagnose problems with our servers, software, to administer our site, and to gather demographic information. Our third-party ad servers will also provide us with summary, but not individual, reports that will tell us how many ads were presented and clicked upon at our site.
We will primarily use your Personally Identifiable Information to provide our services to you, as required by our agreements with you. Your use of this service means that you consent to our limited access to and review of your tax return information necessary to provide you with the Basic Service described above. We may also use Personally Identifiable Information to enhance the operation of our site, fill orders, improve our marketing and promotional efforts, statistically analyze site use, improve our product and service offerings, and customize our site's content, layout, and services. We may use Personally Identifiable Information to deliver information to you and to contact you regarding administrative notices. We may also use Personally Identifiable Information to resolve disputes, investigate problems, and enforce our agreements with you, including our Site Terms of Use, Sales Terms and Conditions, and this Privacy Policy.
We do share your Personally Identifiable Information with the Internal Revenue Service in order to complete the service(s) you request.
We do not sell, trade, or rent your Personally Identifiable Information to others. We do provide some of our services through contractual arrangements with services providers. We and our service partners use your Personally Identifiable Information to operate our sites and to deliver services. For example, we must release your credit card information to the card-issuing bank to confirm payment for products and services purchased on this site.
We will encourage our service partners to adopt and post privacy policies. However, our service partners' the use of your Personally Identifiable Information governed by their privacy policies and is not subject to our control.
Occasionally, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court order or subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal purposes. We reserve the right to report any activities that we in good faith believe to be unlawful to the appropriate law enforcement agencies.
We may also provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site information to third-party advertisers, but these statistics do not include any Personally Identifiable Information.
We believe you should have the ability to access and edit the Personally Identifiable Information that you have provided to us. You may change any of the Personally Identifiable Information in your account online at any time by linking to your account in accordance with instructions posted elsewhere on this site. You may also access and correct your personal information and privacy preferences by writing us at:
taxextension.com
221 N Hogan St, Ste 396
Jacksonville, FL 32202
Please include your name, address, and/or e-mail address when you contact us, so that we may properly identify your records.
We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information in your account deleted or removed. However, because we need to keep track of financial transactions, we cannot delete information associated with past payment transactions. In addition, it may be impossible to completely delete your information without some residual information being retained because of backups.
After paying for our services, the financial information used to make your payment (e.g. credit card number), will not be retrievable by you.
We may, from time to time, send you e-mail regarding our products and services. In addition, if you indicated upon registration that you are interested in receiving offers or information from us and our partners, we may occasionally send you direct mail about products and services that we feel may be of interest to you. Only taxextension, or agents working on behalf of taxextension and under confidentiality agreements, will send you these direct mailings, and only if you indicated that you do not object to these offers. If you do not want to receive such mailings, simply tell us when you give us your personal information. You may, at any time, easily edit your account information to indicate that you longer wish to receive such offers and mailings.
You also have choices with respect to cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies, some parts of our site may not work properly.
At our site, you can be assured that your Personally Identifiable Information is secure, consistent with current industry standards. The importance of security for all Personally Identifiable Information associated with our users is of utmost concern to us. Your Personally Identifiable Information is protected in several ways. Access by you to your Personally Identifiable Information is only available through a password and unique customer ID selected by you. We recommend that you do not divulge your password to anyone. In addition, your Personally Identifiable Information resides on a secure server that only selected taxextension personnel and contractors have access to, and then only via taxextension controlled userid and password. We encrypt your Personally Identifiable Information and thereby prevent unauthorized parties from viewing such information when it is transmitted to us.
Our Internet-based systems are protected behind firewalls, and all mission critical servers are deployed in a cluster environment to provide an even greater level of security and protection against system failure. All data is maintained and backed-up on a regular schedule to provide adequate redundancy and ensure that the integrity of information is never jeopardized.
Information that you provide which is not Personally Identifiable Information also resides on a secure server and is only accessible via password. Since this information is not accessible from outside taxextension, you will not be asked to select a password in order to view or modify such information.
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third-party banking, processing agents and distribution institutions. They receive only the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
When transmitting information between you and our server, data security is handled through a protocol called Secure Sockets Layer (SSL). SSL is an established and mature Internet security standard with two dominant features: web server authentication and data encryption. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personally Identifiable Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
When you use our site we may store cookies on your computer in order to facilitate and customize your use of our site. A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits) that can later be retrieved to identify you to us. Our cookies store randomly assigned user identification numbers, the state where you are located, and your first name to welcome you back to our site. The cookies make your use of the site easier, make the site run more smoothly, and help us to maintain a secure site. You are always free to decline our cookies if your browser permits, but some parts of our site may not work properly if you do so.
For purposes of this web site taxextension licenses its content, technology, software applications, hosting services and support services to its partners under a affiliate arrangement. We provide these affiliates full information regarding our privacy policy and require that the licensee abide by this policy as a part of our contractual terms.
Your name and e-mail address will be available to our private label partner so that they may send information and promotional messages about other products and services that may be of interest to you.
If you wish to opt-out of receiving such information and promotional messages, you may check the box relating to promotional messages located in the User Agreement. The User Agreement is displayed when you start a new return. You can update this information at any time from the User Agreement link, which can be accessed on each page where income tax data is entered.
Information entered into the Tax Calculators is used solely to provide you with estimates of various tax situations. The information used in these calculations is not saved.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us by mail at:
taxextension
Attn: Privacy Compliance Officer
221 N Hogan St, Ste 396
Jacksonville, FL 32202
You may also contact us by phone at (888) 459-8173.